Content    

• Effective communication skills
• Developing trust
• Providing, receiving and using feedback
• Communicating ideas
• Resolving issues, problems and conflicts
• Workplace culture
• Effective working relationships and performance management
• Relationships and networking

Learning Objectives   

• Collect, consider and communicate information and ideas
• Develop trust and confidence
• Build and maintain networks and relationships 
• Manage difficulties to achieve positive outcomes

This is Nationally Recognised course.

Accreditation and Articulation
This program is nationally accredited and includes assessment at AQF Level 4.

The learning outcomes provide the National Competency Standards for:

• BSBFLM303C Contribute to effective workplace relationships
• BSBWOR401A Establish effective workplace relationships

To download the course outline as a PDF, please click here.