Content

The global context for contemporary organisations: principles of organisational performance management: competitive strategy and its influence on corporate structure and stability: the Balanced Scorecard: measuring service and processes: internal change triggers: the change process (models of change process and change leadership): the role of the change agent: overcoming
resistance to change: managing change in a cross-cultural circumstance: influencing change in a learning organisation.

Learning Outcomes

Following completion of this course the participants should be able to:
• Identify the role of the senior management team in initiating and implementing strategic organisational change;
• Describe the criteria for defining and managing effective and sustainable organisational performance;
• Identify environmental and industry triggers that precipitate the need for change;
• Explain the principles and processes of the change process and how it is influenced by individual and group behaviour and organisational culture;
• Utilise the principles and techniques of the Balanced Scorecard as a tool for designing and managing organisational change;
• Evaluate methods of improving performance and methods of productivity improvement and consider contemporary views on the alignment of people and organisational direction via Balanced
Scorecard approaches; and
• Influence and activate a systemic approach to enterprise performance management within a learning organisation context.