Content    

• Developing improvement strategies
• Re-engineering work practices
• Tools for building a culture of continuous improvement
• Strategies for gaining staff commitment, increasing staff involvement and encouraging team decision making
• Examining the organisation’s systems and technology
• Focus on customer service
• Monitoring effectiveness
• Recording and reporting results
• Incentives for maintaining the momentum
• Identify quality requirements of stakeholders
• Implementing quality assurance where relevant
• Ensuring quality control and audit trails
• DMAIC Model: Define, Measure, Analyse, Improve, Control

Learning Objectives   

• What continuous improvement is and its evolution
• The leader’s role in planning, implementing promoting and monitoring successful continuous improvement systems and processes
• Understand the principles, techniques and benefits associated with continuous improvement systems and the barriers to its implementation
• Identify and apply continuous improvement systems and processes
• Monitor, adjust and report performance

This program is nationally accredited and includes assessment at AQF Level 4.

The learning outcomes provide the National Competency Standards for:

• BSBPMG404A – Apply quality management techniques

Please note this course requires pre-work.

To download the course outline as a PDF, please click here.