Learning Outcomes

• Establish and manage an ongoing relationship with the client
• Assist the client to define their needs
• Meet client needs
• Develop and maintain product knowledge
• Provide advice about products and services
• Handle formal and informal negative feedback

Program Content

• Identifying and addressing customer needs
• Recommending products and services
• Developing product knowledge
• Processing customer complaints

Nationally Recognised

This program is nationally accredited and includes assessment at AQF Level 3 & 4

The learning outcomes provide the National Competency Standards for:

• BSBCMN301A Process customer complaints
• BSBCUS402A Address customer needs
• BSBPRO301A Recommend products and services
• BSBPRO401A Develop product knowledge

To download the course outline as a PDF, please click here.