Content

• An overview of the Industrial Relations system and instruments
• Defining employee relations strategies and policies to fit your organisational goals and culture
• Effectively dealing with employee problems and conflicts
• Negotiation
• Work/life balance
• Maximising diversity by reinforcing good management practices

Learning Objectives

• Develop and implement industrial relations strategies/policies and plans
• Manage negotiations, conflict and disputes
• Research and analyse employee health issues
• Plan health and well-being program/s
• Implement, administer and monitor program/s
• Evaluate program/s
• Implement employee relations strategy and policies for own work area
• Build and maintain a productive culture
• Resolve employee relations problems

This program is nationally accredited and includes assessment at AQF Level 5 and 6.

The learning outcomes provide the National Competency Standards for:

• BSBWRK509A – Manage industrial relations
• BSBLED502A – Manage programs that promote personal effectiveness
• BSBHRM604A – Manage employee relations

To download the course outline as a PDF, please click here.