Manage Customer Service » Australian Institute of Management

Management, Supervision & Leadership
Manage Customer Service ( 09 )

No company can survive today's competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation's business plan and will impact on its bottom line.

Location
AIM SA - Centre for Management Development

Duration
2 days, 9am - 4.30pm

Investment
Professional Member: $865.00
Corporate Member : $915.00
Non-Member: $1015.00

Commencement Dates
26-27 Jun 2012
25-26 Sep 2012
10-11 Dec 2012

Recommended For
People responsible for ensuring that customers, both internal and external, receive consistent and outstanding service. This includes all managers and strategic team leaders or people seeking to acquire the skills involved in these roles.

Content

Align the team’s current business activities to reflect planned, strategic customer service
Identify the tactics and actions an organisation must take to deliver high quality, sustained customer service
Design and deliver products and services with a targeted customer focus
Using the Service Triangle, identify and implement the three cornerstones of customer-focused business success
Actively seek, evaluate and action customer feedback

Learning Objectives

Plan to meet internal and external customer requirements
Ensure delivery of quality products and services
Monitor, evaluate, adjust and review quality of customer service

This program is nationally accredited and includes assessment at AQF Level 5.

The learning outcomes provide the National Competency Standards for:

BSBCUS501A – Manage quality customer service

A compulsory workbook is required. This cost is included in the total value.

To download the course outline as a PDF, please click here.

Manage Customer Service
2 days, 9am - 4.30pm

Location: AIM SA - Centre for Management Development
Date:

Professional Member

$865.00

Number required

+ Add to Cart

Manage Customer Service
2 days, 9am - 4.30pm

Location: AIM SA - Centre for Management Development
Date:

Corporate Member

$915.00

Number required

+ Add to Cart

Manage Customer Service
2 days, 9am - 4.30pm

Location: AIM SA - Centre for Management Development
Date:

Non-Member

$1015.00

Number required

+ Add to Cart

Home » Courses & Qualifications » Management, Supervision & Leadership » Manage Customer Service

Training Resources

1.	AIM SA Participant Handbook (PDF)
2.	AIM SA Learning Pathway (PDF)
3.	Training Information & Policies (PDF)
4.	Government Training Incentives
5.	Skills Recognition
6.	Booking Terms & Conditions

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