Course Content  

• The management process
• Leadership, motivation and assertiveness
• Communication – perception and styles
• Problem solving and conflict resolution
• Induction, training and performance reviews
• Delegation
• Disciplining and counselling employees
• Managing diversity
• Developing teams

Learning Objectives    

• Identify the factors which contribute to effective leadership in the workplace
• Demonstrate a variety of techniques to strengthen team morale
• Demonstrate a range of communication tools to establish credibility
• Negotiate and manage conflict constructively
• Delegate appropriately, including the effective allocation of work and resources
• Assess performance and counsel employees for performance improvement
• Build and maintain networks and relationships

A compulsory workbook is required. This cost is included in the total value.

To download the course outline as a PDF, please click here.