Content

• Continuous improvement systems and their benefits
• Performance levels and benchmarking
• Management responsibilities in continuous improvement
• Responsibility and authority for internal communications
• Barriers to effective internal communication
• Documentation and records control
• Maintaining quality improvement systems and processes through team participation
• Widening the ownership of continuous improvement
• Improvement activities – corrective and preventative
• Predicting problems which may impede the quality process
• Enhancing organisational performance through continuous improvement processes
• Action plan for organisational assessment

Learning Objectives  

• Implement continuous improvement systems and processes
• Monitor, adjust and report performance
• Consolidate opportunities for further improvement

This program is nationally accredited and includes assessment at AQF Level 4 and 5.

The learning outcomes provide the National Competency Standards for:

• BSBMGT403B – Implement continuous improvement
• BSBMGT516A – Facilitate continuous improvement

To download the course outline as a PDF, please click here.