Conflict Resolution » Australian Institute of Management

Communication
Conflict Resolution ( 09C3 )

This program is designed to enhance conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how they can deal with conflict in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

Location
AIM SA - Centre for Management Development

Duration
2 days, 9am - 4.30pm

Investment
Professional Member (includes workbook): $819.25
Corporate Member (includes workbook): $819.25
Non-Member (includes workbook): $884.25

Commencement Dates
16-17 Sep 2010
8-9 Dec 2010

Recommended For
Anyone who feels that their response to conflict situations could be improved, including managers, project managers, supervisors and HR managers.

Content

What is conflict?
Strategies for managing conflict
Personal styles of conflict management
Active listening and questioning techniques
Negotiating
Assertive techniques
Building solutions to conflict situations

Learning Objectives

Recognise how personal values and views influence behaviour
Identify conflict management styles
Analyse the needs of each party
Develop skills to resolve conflict in a flexible manner
Develop positive influence techniques
Develop negotiation skills appropriate for a win/win solution

A compulsory workbook is required. This cost ($19.25) is included in the total value.

Click here to download course outline PDF.

Conflict Resolution
2 days, 9am - 4.30pm

Location: AIM SA - Centre for Management Development
Date:

Professional Member (includes workbook)

$819.25

Number required

+ Add to Cart

Conflict Resolution
2 days, 9am - 4.30pm

Location: AIM SA - Centre for Management Development
Date:

Corporate Member (includes workbook)

$819.25

Number required

+ Add to Cart

Conflict Resolution
2 days, 9am - 4.30pm

Location: AIM SA - Centre for Management Development
Date:

Non-Member (includes workbook)

$884.25

Number required

+ Add to Cart

Home » Courses & Qualifications » Communication » Conflict Resolution

Training Resources

1.	AIM SA Qualifications Handbook (PDF)
2.	AIM SA Learning Pathway (PDF)
3.	Training Information & Policies (PDF)
4.	Government Training Incentives
5.	Skills Recognition
6.	Booking Terms & Conditions

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